Refund & Return Policy
Last updated: (January 6, 2026)
We want you to love your new cotton duvet cover.
If something isn’t right, we’re here to help.
This Refund & Return Policy applies to purchases made directly on CottonDuvetCover.com.
✅ Returns Eligibility
You may request a return within:
👉 30 days from the delivery date
To be eligible for a return, items must be:
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unused & unwashed
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free from stains, odors, or pet hair
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in original condition
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with tags & original packaging (if applicable)
Returns that do not meet these conditions may be refused.
⚠️ Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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used or washed bedding
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items marked “Final Sale” or “Clearance”
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gift cards
If you are unsure whether your item is eligible, please contact us before returning it.
🔁 Exchanges
If you need a different:
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color
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size
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style
You may request an exchange within 30 days of delivery.
Exchanges are processed after the original item is received and inspected.
🚚 Return Shipping
Unless otherwise stated:
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return shipping costs are the responsibility of the customer
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original shipping fees are non-refundable
If the return is due to:
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defective product
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wrong item received
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damaged during transit
We will cover return shipping or provide a replacement at no cost.
📦 Damaged / Defective / Wrong Item Received
Please contact us within 7 days of delivery if:
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your item arrives damaged
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the wrong product or size was sent
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there is a manufacturing defect
Email us with:
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order number
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description of issue
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clear photos of product & packaging
We will arrange a replacement or refund.
🕒 Refunds Processing Time
Once your return is received and inspected:
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approved refunds will be issued to your original payment method
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please allow 5–10 business days for processing by your bank or card provider
Shipping fees and return postage are non-refundable unless the return is the result of our error.
📮 Lost, Delayed, or Stolen Packages
If tracking shows delivered but you did not receive your package:
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please first check with household members & neighbors
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then contact the shipping carrier
We are happy to assist with a carrier investigation.
Replacement or refund eligibility may depend on carrier results.
🌎 International Orders
For international customers:
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customs fees, duties, and taxes are non-refundable
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return shipping must be arranged and paid by the customer
Please contact us before sending an international return.
❓ Before You Return — We’re Happy to Help
If you’re unsure whether a product is right for you, our team can assist with:
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sizing questions
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fabric feel & material details
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color & style recommendations
Sometimes we can help you choose a better option without needing a return.
✔ Summary
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30-day return window
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Item must be unused & unwashed
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Customer pays return shipping (unless defective or wrong item)
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Refunds issued after inspection
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Exchanges available
